Cancellations & Refunds

At Voyalys Ventures, we strive to offer exceptional services tailored to our clients’ needs. However, we understand that changes may occur, and this policy outlines our terms for cancellations and refunds for CXO hospitality services, travel bookings, and experiential learning programs.

1. Cancellation Policy


1.1 Cancellation by Client:

All cancellation requests must be made in writing via email to support@voyalys.com at least 24 hours before the travel date. Cancellation policies for airlines, classes of seats, hotels, and experiential learning services vary and you are encouraged to clarify at the time of booking.

After receiving your request, we will make efforts to cancel your booking with the relevant service provider. However, in some instances, due to time constraints, you may be asked to contact the hotel or airline directly. You agree to abide by the specific terms and conditions that were imposed at the time of booking.

1.2 Cancellation by Voyalys Ventures:

We reserve the right to cancel bookings due to unforeseen circumstances such as force majeure events, government restrictions, or other factors beyond our control. In such cases, alternative arrangements or refunds will be offered.

1.3 Service Fees for Cancellations:

In addition to the cancellation fees imposed by the service providers, we charge the following service fees:

  • Domestic Airlines: ₹300 per person per way + 18% GST
  • International Airlines: ₹1000 per person per way + 18% GST
  • Hotels: 2% Service charges + GST
  • Domestic Holiday Package: ₹ 2500 per person + 18% GST
  • International Holiday Package: ₹ 5000 per person + 18% GST

Please note that the convenience fee paid at the time of booking is non-refundable in the case of a cancellation.

1.4 Non-Refundable Services:

Some services, including but not limited to certain experiential learning programs and corporate event arrangements, may be non-refundable. These terms will be clearly communicated during the booking process.

2. Refund Policy

 

2.1 Processing Refunds:

Refunds will only be processed after the travel date has passed and the refund has been received from the service provider (airline, hotel, or event organizer). The refund amount will be credited to the original payment source, after all applicable deductions and adjustments. Please allow 15–30 days from the date we receive the refund from the service provider for the amount to be credited to your account.

2.2 Non-Refundable Fees:

Certain fees, such as the convenience fee paid during booking, are non-refundable under any circumstances.

2.3 Refund Timelines:
Refund timelines are dependent on the processing times of the relevant service providers. While we endeavor to process refunds promptly, we cannot guarantee an exact date for the credit of funds.